4 reasons that cause poor voice quality on Hosted IP phones and SIP service...
Four main reasons that cause poor voice quality on Hosted IP phones and
We found 50% of our customers have problems with their Internet. The large variance in speed can be an indication of a connection issue. Testing your Internet can also make sure you're getting what you pay for.
Router/Firewall is not configured or designed to support VoIP traffic or QoS*. May require remote access or an onsite survey to determine.
Network cabling is outdated or not installed properly requires an on-site survey to get a visual of the infrastructure.
Wireless access points (WAP’s) not equipped with QoS*. Streaming video and audio (YouTube and Pandora) creates havoc on VoIP voice quality. Providing the model number can determine if QoS is available or not.
* Quality of service (QoS) refers to any technology that manages data traffic to reduce packet loss, latency and jitter on the network. QoS controls and manages network resources by setting priorities for specific types of data on the network. An example is VoIP traffic takes riority over streaming video and audio. Poor call quality can be expected without QoS enabled.
We recommend running a 24-hour network assessment test to assess the performance of your
Internet and data network. This powerful software tool finds problems that will cause;
- Poor voice quality
- Slower Internet speeds
- Firewalls degrading VoIP traffic